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Frequently asked questions
What are your opening hours?
Our Chorlton shop is open 7 days a week, including Bank Holidays.
Monday to Friday 1030 - 6 Saturday 10 - 6 Sundays and Bank Holiday Monday 11 - 5
Delivery and Returns
UK Delivery
- Standard signed for delivery 2 - 3 days - £4.95
- Next Day Special Delivery (Order before 1pm) - £9.95
*UK includes Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands – Jersey and Guernsey. Some destinations may take longer than 48 hours for Special delivery.
We will endeavour to process orders placed before 12pm for the same day dispatch.
Click and Collect - Our click and collect service is available from our shop and can be selected at point of purchase.
Online Purchases - Returns and Exchanges - If you are in any way unhappy with your online purchase, and you want to return an item for a full refund or alternative size or style, this must be done within 14 calendar days of delivery. Please email us at mcqueenindependent@gmail.com
We will only accept returns of items that are unused and fit for resale. We will not accept returns of items that have been worn. All shoes must be returned in their original boxes.
Please send returns to -
Mcqueen Independent, 54 Beech Road, Manchester, M21 9EG, UK
Please note that we are not responsible for return postage. When you send return goods, please ship by a Recorded Delivery method, so the item can be tracked. The responsibility for any items returned lies with the customer until it is received by us.
We aim to process all returns within 1-2 days of being received. Depending on your bank, refunds may take up to 10 days to show up on your card statement.
International Delivery-
Our parcels are usually sent via UPS and will require a signature on arrival. Please see below as a guide
Outside the UK £20.00 5-7 working days (approx)
We are not shipping to Russia
For any queries please email us : mcqueenindependent@gmail.com
Do you offer Click and Collect?
Yes we do! Our click and collect service is available from our shop and can be selected at the point of purchase.
How to get in touch with us
You can get in touch with us in a couple of ways. For a speedy reply drop us a DM on Instagram. Or if you'd rather you can send an email to mcqueenindependent@gmail.com
