Delivery & Returns

UK Delivery 

- Standard signed for delivery,  Royal Mail 2 - 3 days - £4.95

- Next Day Special Delivery (Order before 1pm) - £8.95 

*UK includes Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channel Islands – Jersey and Guernsey. Some destinations may take longer than 48 hours for Special delivery.

All our parcels are sent via Royal Mail recorded services that will require a signature on arrival. We will endeavour to process orders placed before 12pm for the same day dispatch. 

Click and Collect - Our click and collect service is available from both our shops and can be selected at point of purchase.  In the comments box just let us know when a convenient time for you to come along and we will always do our best to accommodate your request. Sometimes items are only available in one shop, and if you would like us to take it to our other shop please add a comment to your order and we will be happy to do this.


Online Purchases - Returns and Exchanges

If you are in any way unhappy with your purchase, and you want to return an item for a full refund or alternative size or style, this must be done within 14 calendar days of delivery. Please phone or email us on +44 (0) 161 8814718 or

We will only accept returns of items that are unused and fit for resale. We will not accept returns of items that have been worn. All shoes must be returned in their original boxes.

Please send returns to -

Mcqueen Independent, 54 Beech Road, Manchester, M21 9EG, UK

Please note that we are not responsible for return postage. When you send return goods, please ship by a Recorded Delivery method, so the item can be tracked. The responsibility for any items returned lies with the customer until it is received by us.

We aim to process all returns within 3-4 days of being received. Depending on your bank, refunds may take up to 10 days to show up on your card statement.


International Delivery-

All parcels are sent via Royal Mail and will require a signature on arrival. Please see below as a guide

Outside the UK £20.00 5-7 working days (approx)

We are not shipping to Russia

For any queries please email us :